Privacy Policy

Last Updated: August 10, 2022

We at Carrier Software (“Carrier”) are committed to protecting your personal information and your right to privacy. If you have questions or concerns about our Privacy Policy or practices regarding your personal information, please contact us. This Privacy Policy applies to all information collected through any of our websites (“Site”) and any related services, sales or marketing. We refer to them collectively in this Privacy Policy as the “Services”.

When you visit and use a Site, which includes applying for an account, you trust us with your personal information. We take your privacy very seriously. In this Privacy Policy, we want to explain in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take time to read our Privacy Policy, as it is important. By accessing and using the Services, you agree to this Privacy Policy. If there are any terms in this Privacy Policy you do not agree with, do not use the Site or Services. Please read this Privacy Policy carefully as it will help you make informed decisions about sharing information with us.

1. What Information Do We Collect?
We collect personal information that you voluntarily provide when applying for an account, sending a message, expressing interest in obtaining information about us or our Services, when participating in activities on the Site (such as submitting reports, messages in our forums, or entering contests or giveaways) or otherwise contacting us.

The personal information we collect depends on the context of your interactions with us, the choices you make, and features used. The personal information we collect includes but is not limited to the following:

• Names
• Addresses
• Phone Numbers
• Email Addresses
• Payment Information

All personal information you provide to us must be true, complete and accurate. We ask that you maintain accurate information through the Site or notify us of any changes to such personal information so we can keep our records updated and current.

Information Automatically Collected
We automatically collect certain information when you visit and use the Site. This information does not necessarily reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site and other technical information. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.

2. Will Your Information Be Shared with Anyone?
We may process or share data based on the following legal basis:

We may process your data if you have given us consent to use your personal information for a specific purpose.

Legitimate Interests
We may process your data when it’s reasonably necessary to achieve our legitimate business interests.

Performance of a Contract
Where we have entered into a legally binding agreement with you, we may process your personal information to fulfill the terms of our contract.

Legal Obligations
We may disclose your information if we are legally required to do so to comply with applicable laws, governmental requests, judicial proceedings, court orders or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

Vital Interests
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our Terms and Conditions, policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation.

More specifically, we may need to process your data or share your personal information in the following situations:

Vendors, Consultants and Other Third-Party Service Providers
We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples: payment processing, data analysis, email delivery, customer service and marketing efforts. We may allow select third parties to use tracking technology on the Site, which enables them to collect data about how you interact with the Site over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Privacy Policy, we don’t share, sell or rent any of your information with third parties for their promotional purposes.

Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about products and services that may interest you.

We may share your information with our affiliates, in which case we would require those affiliates to honor this Privacy Policy.

Business Partners
We may share your information with our business partners to offer you certain products, services or promotions.

Other Users
When you share personal information or otherwise interact with certain areas of the Site, such personal information may be viewed by all users and may be publicly distributed outside the Site in perpetuity.

3. Do We Use Cookies and Other Tracking Technologies?
We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. With most Internet browsers, you can erase or reject cookies, or set your browser to prompt a warning whenever a cookie is sent. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your mobile device. If you choose to refuse or remove cookies, this could affect the availability and functionality of our Site and Services.

4. Location of Our Servers
If you are visiting the Site from outside the United States, please be aware that our servers that host it are located in the United States, and any information or data you provide, including personally identifiable information, will be transmitted to the United States and subject to access requests by U.S. authorities.

5. What is Our Stance on Third-Party Websites?
Summary: We provide links to other websites, but we are not responsible for the safety of any information you may share through other websites that are not affiliated with us.

For your convenience, we may provide links to websites that are external to us, such as FMCSA websites. We do not operate these external websites, have no control over them, and are not responsible for the privacy practices or contents. If you visit external website, understand that your use of such websites is subject to their terms and privacy practices. Please familiarize yourself with their privacy policies and information collection practices.

6. How Long Do We Keep Your Information
Summary: We keep your information as long as needed to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this Policy requires us to keep your personal information for longer than three years.

When we have no ongoing legitimate business need to process your personal information, we may delete or anonymize it at our sole discretion. If this is not possible (for example, because your personal information has been stored in backup archives), we may securely store your personal information and isolate it from any further processing until deletion is possible. We may also retain it for purposes of account reactivation.

7. Do We Collect Information from Minors?
Summary: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Site, you represent that you are at least 18 or you are the parent or guardian of such a minor and consent to such minor dependent’s use of this Site. If we learn that personal information from visitors less than 18 years of age has been collected, we will take reasonable measures to delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us.

8. What Are Your Privacy Rights?
Summary: You may review and update your information at any time.

If you are resident in the European Economic Area and believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.

Account Information
If you would at any time like to review or change information related to your account, you can contact us at and request that we update your account information. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions, and/or comply with legal requirements.

Opting Out of Email Marketing
You can unsubscribe from our marketing email list any time by clicking on unsubscribe link in the emails that we send, or you can contact us. You will be removed from the marketing email list. However, we may still need to send service-related emails related to your account.

9. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (DNT) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

10. Do California Residents Have Specific Privacy Rights?
Summary: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our customers who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and want to make such a request, contact us and submit your request to us in writing.

If you are under 18 years of age, reside in California, and have an account with the Site, you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us in writing. Specify the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed. But please be aware, the data may not be completely or comprehensively removed from our systems.

11. Do We Make Updates to This Policy?
Summary: Yes, we will update this Privacy Policy to stay compliant with relevant laws.

We may update this Privacy Policy from time to time. The updated version is indicated by the “Last Updated” date, and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you notification. We encourage you to review this Privacy Policy frequently to be informed of how we protect your information.

12. How Can You Contact Us About This Policy?
Please contact us by phone or email if you have questions or comments about this Privacy Policy.

Based on the laws of some countries, you may have the right to request access to personal information we collect, change that information or delete it. Please contact us in writing with a request to review, update or delete your personal information.

If YOU have any questions about CARRIER’s Privacy Policy, please contact CARRIER at 1.800.646.5152 or

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